Return & Refund Policy

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Home Return & Refund Policy

Return & Refund Policy

At Creative Bundlez, customer satisfaction is important to us. As we specialize in customized and personalized products, our refund policy is designed to be fair and transparent. Please read the following carefully before placing your order.

Customized & Personalized Products

Due to the personalized nature of our products:

Refunds, returns, or exchanges are not applicable for customized or personalized items once the order has been confirmed.
This includes products customized with names, text, logos, designs, or special requests.
Orders cannot be canceled after customization has started.

We encourage customers to review all customization details carefully before placing an order.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Clear photos or videos of the product
Your Order Number

After verification, we will offer a replacement or refund, depending on the issue.

Delivery Issues

CreativeBundlez is not responsible for:

Delays caused by courier services
An incorrect address was provided by the customer
Failed delivery attempts due to unavailability

Please ensure your shipping details are accurate at the time of ordering.

Refund Processing

Approved refunds will be processed to the original payment method
Refunds may take 7–10 business days to reflect, depending on your bank or payment provider
Shipping charges (if any) are non-refundable